Frequently Asked Questions
Freshness & Storage
How long do Scotcheroo boxes stay fresh?
They’re sealed fresh and stay delicious for 7–10 days when stored in a cool, dry place away from direct sunlight.
For longer storage, refrigerate or freeze — they thaw beautifully and taste just as indulgent.
Do they need to be refrigerated?
Our Scotcheroo bars do not need to be refrigerated upon arrival and can be kept sealed at room temperature for up to 7–10 days.
For longer freshness, we recommend refrigerating them — especially in warmer climates. If refrigerated, allow them to sit at room temperature for about 20–30 minutes before enjoying for the best soft, chewy texture.
They also freeze beautifully for up to 2 months. Simply thaw at room temperature while still sealed to maintain freshness.
Why are your Scotcheroos so soft and chewy?
We carefully balance the peanut butter, chocolate, and butterscotch topping to create a rich, soft texture without over-hardening. Small-batch preparation helps us maintain consistency and freshness.
Shipping & Delivery
When are they made and shipped?
We bake and ship on Mondays and Tuesdays to ensure your bars arrive as fresh as possible — and to avoid unnecessary weekend transit time.
“Need them for a specific date? Leave us a note at checkout.
How long does shipping take?
Most orders shipped via standard USPS delivery arrive within 3–5 business days, depending on your location.
Since we ship from Utah, customers in neighboring western states often receive their order sooner. Deliveries to the East Coast — including states like Maine or New York — can occasionally take up to 7 business days due to distance and carrier routing.
For customers located in the Midwest or on the East Coast, we recommend upgrading to 2-Day shipping to ensure optimal freshness, especially during warmer months.
You’ll receive tracking information as soon as your order ships so you can follow its progress. While we can’t control carrier transit times, we carefully plan our shipping schedule to help ensure your Scotcheroo bars arrive fresh and ready to enjoy.
How are they packaged?
Each batch is cut into thick 2" squares, sealed for freshness, and thoughtfully packed in our signature kraft box — ready to gift, share, or keep for yourself.
Do you ship directly to gift recipients?
Absolutely. Many customers send weScotchoo boxes directly to friends, family, clients, and colleagues.
Simply enter the recipient’s shipping information at checkout and your billing information for payment. We do not include pricing details in the box, making it perfect for gifting.
Can I track my order?
Yes. Once your order ships, you’ll receive a confirmation email that includes your tracking number and a direct link to track your package.
If you don’t see the email, please check your spam or promotions folder just in case.
If you’re unable to locate your tracking information, feel free to contact us and we’ll be happy to resend it.
Ingredients & Allergens
Are they gluten-free?
Our Scotcheroo bars are not certified gluten-free and are prepared in a kitchen that handles common allergens. If you have gluten sensitivities, please contact us prior to ordering.
Do your bars contain preservatives?
No. Our Scotcheroo bars are made in small batches without added preservatives. That’s why we carefully plan our shipping schedule to ensure they arrive fresh.
What ingredients do you use?
Our Scotcheroo bars are made with simple, classic ingredients:
- Rice cereal
- Creamy peanut butter
- Granulated sugar
- Light corn syrup
- Chocolate Chips
- Butterscotch Chips
- Vanilla
Contains: Peanuts, Milk, and Soy
We focus on quality ingredients and small-batch preparation to deliver the rich, chewy texture and chocolate-butterscotch balance that makes Scotcheroos so irresistible.
If you have specific ingredient questions or dietary concerns, please don’t hesitate to reach out — we’re happy to help.
Are your Scotcheroos dairy-free?
No. Our Scotcheroo bars contain dairy (milk).
Are they safe for people with food allergies?
Our products are prepared in a kitchen that handles common allergens. We cannot guarantee the absence of cross-contact. If you have severe food allergies, please contact us before ordering.
Do you use high fructose corn syrup?
We use light corn syrup in our traditional recipe to create the classic Scotcheroo texture.
Subscriptions
How does the weScotchoo subscription work?
When you subscribe, you’ll receive a fresh batch of Scotcheroo bars delivered automatically on your selected schedule (monthly or as chosen at checkout). Your subscription renews automatically until you cancel.
When will I be billed?
You are billed on the same day each billing cycle based on the date you originally subscribed. For example, if you subscribe on March 10th, future renewals will process on the 10th of each month.
When do subscription orders ship?
Subscription orders ship on our standard shipping days to ensure freshness and avoid unnecessary weekend transit time. You will receive tracking information once your order ships.
Can I skip a delivery?
Yes. You can skip an upcoming delivery through your account portal before your next billing date. If you need assistance, just contact us and we’re happy to help.
Can I cancel anytime?
Yes. You may cancel your subscription at any time prior to your next billing date. Once a renewal payment has processed, that shipment cannot be canceled due to the perishable nature of our products.
Are subscription payments refundable?
Due to the perishable nature of our products, subscription charges are non-refundable once processed. If there is ever an issue with your order, please contact us within 48 hours of delivery and we’ll work to make it right.
Can I send a subscription as a gift?
At this time, subscriptions are designed for individual recurring deliveries. If you're looking for gifting options, please visit our Gifting page for curated options.
Is there a minimum commitment?
No long-term commitment is required. Your subscription continues until you choose to cancel.
Gifting & Events
What if I’m sending this as a gift?
We’ve made it easy. Each box is sealed fresh and thoughtfully packed in our signature kraft packaging — no extra wrapping needed.
Ship directly to the recipient. We never include pricing in the box.
Will pricing information be included in the box?
No. We do not include invoices or pricing details inside our packages, making them perfect for gifting.
Ordering for an event?
From weddings to corporate gifting and holiday celebrations, our bars are made to impress a crowd. We’re happy to accommodate larger quantities — just reach out with your event date and estimated quantity, and we’ll take care of the rest.
Can I ship directly to a recipient?
Yes — absolutely. Many of our customers ship weScotchoo boxes directly to friends, family, clients, and colleagues.
Simply enter the recipient’s name and shipping address at checkout. You may use your own billing address for payment.
If you’re sending a gift, be sure to include the recipient’s correct shipping information and double-check for accuracy to avoid delivery delays.
Orders & Support
What if my order arrives damaged?
Please contact us within 48 hours of delivery and include photos of the packaging and product. We’ll review the situation and work to make it right.
Can I cancel or modify my order?
Because our products are perishable and prepared quickly, we cannot guarantee order changes once processing begins. Contact us as soon as possible and we’ll do our best to assist.
Frequently Asked Questions
Freshness & Storage
They’re sealed fresh and stay delicious for 7–10 days when stored in a cool, dry place away from direct sunlight.
For longer storage, refrigerate or freeze — they thaw beautifully and taste just as indulgent.
Our Scotcheroo bars do not need to be refrigerated upon arrival and can be kept sealed at room temperature for up to 7–10 days.
For longer freshness, we recommend refrigerating them — especially in warmer climates. If refrigerated, allow them to sit at room temperature for about 20–30 minutes before enjoying for the best soft, chewy texture.
They also freeze beautifully for up to 2 months. Simply thaw at room temperature while still sealed to maintain freshness.
We carefully balance the peanut butter, chocolate, and butterscotch topping to create a rich, soft texture without over-hardening. Small-batch preparation helps us maintain consistency and freshness.
Shipping & Delivery
We bake and ship on Mondays and Tuesdays to ensure your bars arrive as fresh as possible — and to avoid unnecessary weekend transit time.
“Need them for a specific date? Leave us a note at checkout.
Most orders shipped via standard USPS delivery arrive within 3–5 business days, depending on your location.
Since we ship from Utah, customers in neighboring western states often receive their order sooner. Deliveries to the East Coast — including states like Maine or New York — can occasionally take up to 7 business days due to distance and carrier routing.
For customers located in the Midwest or on the East Coast, we recommend upgrading to 2-Day shipping to ensure optimal freshness, especially during warmer months.
You’ll receive tracking information as soon as your order ships so you can follow its progress. While we can’t control carrier transit times, we carefully plan our shipping schedule to help ensure your Scotcheroo bars arrive fresh and ready to enjoy.
Each batch is cut into thick 2" squares, sealed for freshness, and thoughtfully packed in our signature kraft box — ready to gift, share, or keep for yourself.
Absolutely. Many customers send weScotchoo boxes directly to friends, family, clients, and colleagues.
Simply enter the recipient’s shipping information at checkout and your billing information for payment. We do not include pricing details in the box, making it perfect for gifting.
Yes. Once your order ships, you’ll receive a confirmation email that includes your tracking number and a direct link to track your package.
If you don’t see the email, please check your spam or promotions folder just in case.
If you’re unable to locate your tracking information, feel free to contact us and we’ll be happy to resend it.
Ingredients & Allergens
Our Scotcheroo bars are not certified gluten-free and are prepared in a kitchen that handles common allergens. If you have gluten sensitivities, please contact us prior to ordering.
No. Our Scotcheroo bars are made in small batches without added preservatives. That’s why we carefully plan our shipping schedule to ensure they arrive fresh.
Our Scotcheroo bars are made with simple, classic ingredients:
- Rice cereal
- Creamy peanut butter
- Granulated sugar
- Light corn syrup
- Chocolate Chips
- Butterscotch Chips
- Vanilla
Contains: Peanuts, Milk, and Soy
We focus on quality ingredients and small-batch preparation to deliver the rich, chewy texture and chocolate-butterscotch balance that makes Scotcheroos so irresistible.
If you have specific ingredient questions or dietary concerns, please don’t hesitate to reach out — we’re happy to help.
No. Our Scotcheroo bars contain dairy (milk).
Our products are prepared in a kitchen that handles common allergens. We cannot guarantee the absence of cross-contact. If you have severe food allergies, please contact us before ordering.
We use light corn syrup in our traditional recipe to create the classic Scotcheroo texture.
Subscriptions
When you subscribe, you’ll receive a fresh batch of Scotcheroo bars delivered automatically on your selected schedule (monthly or as chosen at checkout). Your subscription renews automatically until you cancel.
You are billed on the same day each billing cycle based on the date you originally subscribed. For example, if you subscribe on March 10th, future renewals will process on the 10th of each month.
Subscription orders ship on our standard shipping days to ensure freshness and avoid unnecessary weekend transit time. You will receive tracking information once your order ships.
Yes. You can skip an upcoming delivery through your account portal before your next billing date. If you need assistance, just contact us and we’re happy to help.
Yes. You may cancel your subscription at any time prior to your next billing date. Once a renewal payment has processed, that shipment cannot be canceled due to the perishable nature of our products.
Due to the perishable nature of our products, subscription charges are non-refundable once processed. If there is ever an issue with your order, please contact us within 48 hours of delivery and we’ll work to make it right.
At this time, subscriptions are designed for individual recurring deliveries. If you're looking for gifting options, please visit our Gifting page for curated options.
No long-term commitment is required. Your subscription continues until you choose to cancel.
Gifting & Events
We’ve made it easy. Each box is sealed fresh and thoughtfully packed in our signature kraft packaging — no extra wrapping needed.
Ship directly to the recipient. We never include pricing in the box.
No. We do not include invoices or pricing details inside our packages, making them perfect for gifting.
From weddings to corporate gifting and holiday celebrations, our bars are made to impress a crowd. We’re happy to accommodate larger quantities — just reach out with your event date and estimated quantity, and we’ll take care of the rest.
Yes — absolutely. Many of our customers ship weScotchoo boxes directly to friends, family, clients, and colleagues.
Simply enter the recipient’s name and shipping address at checkout. You may use your own billing address for payment.
If you’re sending a gift, be sure to include the recipient’s correct shipping information and double-check for accuracy to avoid delivery delays.
Orders & Support
Please contact us within 48 hours of delivery and include photos of the packaging and product. We’ll review the situation and work to make it right.
Because our products are perishable and prepared quickly, we cannot guarantee order changes once processing begins. Contact us as soon as possible and we’ll do our best to assist.
